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Terms & Conditions

 

We are: Alexami Cosmetics (hereinafter referred as “Seller” / “we” / ”us” / ”our”), a company incorporated in Australia with its business office at Suite 271/51; Locked Bag 1 Robina Town Centre; QLD 4230 AUSTRALIA T: +61 7 5568 7688; +61 407 711 673; info@alexamishop.com 

These terms and conditions of sale, as amended from time to time by Alexami Cosmetics apply to all sales of Products (as described in the schedule 1) by Alexami Cosmetics to the Customer.

Orders

All orders placed by 12pm EST Monday to Friday will be processed upon customer payment on the same day and will be dispatched next day. (excludes weekends, public holidays or during high holiday season)

Alexami Cosmetics reserves the right to cancel, suspend or vary any incomplete order that has already been accepted by Alexami Cosmetics if the Customer defaults under these terms and conditions. Such suspension, cancellation and variation shall be without any notice and liability to the Customer.

 

Freight and Delivery

All domestic orders will be shipped either via Australia Post or Fastway. All international orders will be shipped via Australia Post. All domestic orders have a tracking number and require a signature upon delivery. If you are not able to receive your goods, you will receive a note from the driver and your parcel will be taken to the nearest freight depo or Post Office. Your pacel will be either redelivered within the next 48 hours or ready for collection at your nearest Post Office.

Please note: parcels cannot be delivered on the weekends or public holidays.

Alternatively you may want your parcel to be sent to your business address or you may wish to choose an option: Authority to leave without a signature

If you are not at home at the time of delivery you can authorise for the parcel to be left without a signature. If you choose this option please leave a mesage with clear instructions upon check out. 

Alexami Cosmetics and its freight handling agents shell not be held liable for lost or stolen goods.

For all domestic orders please allow 3-5 business days for delivery. For all international orders allow 7-15 business days. Country from country may vary.

Freight Charges

DOMESTIC:

Alexami Cosmetics offers free or dicounted shipping with regular special offers and promotions. For more information visit our special offer page and follow the prompts upon check out.

Standard Delivery Fastway Couriers (2-8 business days) $4.95 – FLAT RATE

Standard Delivery Australia Post  (2-8 business days) $6.95 - FLAT RATE

Express delivery – (1-5 business days) $9.95 - FLAT RATE

 

INTERNATIONAL

Alexami cosmetics ship worldwide with exception, not to the countries with appointed exclusive distributors which are in South Korea, Slovenia, Belgium, Netherland and Luxemburg.

For all international orders please allow 7-21 days for delivery. Country from country may vary. All international orders will be shipped via Australia Post.

Standard Delivery (7-21business days) $14.95 – FLAT RATE

Express Delivery – not available for international orders.

 

Alexami Cosmetics is not responsible to the Customer for a breach of its obligation to supply Alexami products pursuant to an accepted order, or for any delay in delivery, if the failure to supply or the delay in delivery, is caused by matters beyond the reasonable control of Alexami Cosmetics (including, without limitation, acts of God, acts of government, war or other hostility, national or international disaster, fire, explosion, power failure, equipment failure, strike or lockout, inability to obtain necessary supplies and any other force majeure occurrence).

 

Payments

We accept credit cards Visa, Master Card, Direct Deposit and Pay Pal. All payments are processed through third party website - Pay Pal.

For direct deposit please contact us for bank account details.

Until full payment is made for goods, full ownership of goods belongs to Alexami Cosmetics with all the rights. Invoice will be sent to the Customer via email including any applicable addition of GST and freight and handling charges. International orders may be collected from Alexami Cosmetics by customer’s courier or Alexami preferred Freight Company.

 

Risk in the Product

The risk of loss or damage to the Product passes to the Customer on the date and at the time that the Product is removed from storage for the purpose of delivery to the Customer. The Customer acknowledges that the Alexami products ordered classified as ‘’all natural’’ and are produced in small batches and use minimum preservatives; and as such all products will be stored below 25 degrees or less at all times and products containing 100% essential oils shell be stored away from direct heat and sun. Alexami Cosmetics shall not be liable to the customer for any deterioration of any products not correctly stored whatsoever and howsoever arising; including arising from the shipment of the goods from Alexami Cosmetics to the customer.

 

Return Policy

The Alexami Cosmetics warrants that any Product/Packaging sold by it will be free from defects and products will be manufactured freshly. This warranty does not apply where in the Alexami Cosmetics opinion a defect has been caused by careless or improper handling. For the purpose of making any claim in accordance with this clause the Customer must: immediately upon becoming aware of circumstances or within 48 hours of receiving Alexami products, giving rise to a claim under this clause and notify Alexami Cosmetics in writing setting out full particulars of the claim;

If you receive a package that has been opened or damaged, you must save the original box, carton, jars or anything that has been damaged. Please inform Alexami Cosmetics immediately of the damaged goods. Do not send merchandise back without informing Alexami Cosmetics sales representative, as all returns without authorization will be refused.

Alexami Cosmetics will accept returns of faulty goods as required by law. Alexami Cosmetics will not otherwise accept return of goods unless the return is approved by Alexami Cosmetics authorized representative and the goods are returned in their original condition.

Please choose Alexami Cosmetics products carefully!  Alexami Cosmetics will not accept any returns in any other circumstances.

Alexami Cosmetics will not accept returns on sale items or items sold during special promotions. Alexami Cosmetics will not cover the freight cost for returned items.

 

Notices

Any notice required under this agreement must be in writing and given by post, facsimile or hand to Alexami Cosmetics or the Customer at the address set out in this agreement or at such other address or facsimile number as is notified in writing by one party to the other.

 

Governing law

This agreement is governed by the laws of the State specified in the schedule notwithstanding the place in which the Product or any of them are to be delivered.  The Customer and the Seller irrevocably submit to the exclusive jurisdiction of the Courts of that State.

 

Whole agreement

These terms and conditions and any warranties implied by law which are not capable of being excluded or modified embody the whole agreement between the parties and, subject to the express terms contained in any written order and written acceptance thereof (which will only apply to that particular order), all previous negotiations, representations, warranties, arrangements and statements (if any), whether expressed or implied, including any collateral agreement or warranty, regarding the subject matter or the intentions of either of the parties are merged in these terms and conditions and otherwise are hereby excluded and cancelled. The Customer acknowledges that it has not been induced to enter into this agreement by any representation, advice or information given or made by or on behalf of Alexami Cosmetics

 

All disputes as to the legality, application, interpretation or performance of this order or any of its terms and conditions shall be governed by the laws of the State 

 

 

Alexami Cosmetic (Head Office)

Unit 2/44 Township Drive

Burleigh Heads

QLD 4220
 

E: info@alexami.com

Tel:             +61 7 5568 7688      

Mob:             +61 407 711 673